Privacy policy

Excerpt from the Terms and Conditions

4.4 Confidentiality and Data Protection
[19] dropz Europe GmbH treats all company and personal data it obtains in connection with its activities, or that it generates through its activities (e.g., test reports), with absolute confidentiality. It does not disclose this data to unauthorized persons or external third parties. Exceptions are permitted if an organization or individual expressly authorizes dropz Europe GmbH to do so. The use of customer names for general reference purposes is also permitted.

[20] dropz Europe GmbH treats personal data that is particularly worthy of protection (e.g. personality profiles) with the necessary care, which at least meets the requirements of the Swiss Federal Data Protection Act.

[21] When individual, personalized reports about individual members of an organization are created as part of a project, dropz Europe GmbH considers these individuals to be the sole authorized recipients of this information, regardless of who commissioned or paid for the report.

[22] Reports or information as defined in point [21] dropz Europe GmbH generally only discloses information to authorized individuals. Reports or information to other persons, in particular other members of the organization and superiors, are only provided with the consent of the authorized person.

[23] One of point [22] A different procedure is permitted if an alternative approach is clearly understood by all parties involved and has been agreed upon (e.g., within the framework of suitability assessments, evaluations, employee surveys, etc.). If the employees concerned have been informed of the alternative procedure beforehand and do not object, it is considered accepted.

[24] Protecting the privacy of our clients is of utmost importance to dropz Europe GmbH. We naturally comply with all applicable data protection regulations. Clients have the right to request information about their stored personal data (scope, purpose) and/or its deletion at any time, free of charge. This data will not be shared with third parties without explicit consent.

4.5 Intellectual Property
[25] dropz Europe GmbH uses generally accessible specialist and methodological knowledge, knowledge acquired from other sources, and knowledge developed, further developed, and adapted to specific customer circumstances to fulfill its business purposes.

[26] If specialist and methodological knowledge is taken from other sources, this is declared in the sense of a quotation, or there is a corresponding agreement between dropz Europe GmbH and the copyright holder.

[27] dropz Europe GmbH claims copyright on all its documents.

[28] The use of dropz Europe GmbH documents, whether for commercial or non-commercial purposes, is only permitted with the express consent of dropz Europe GmbH or within the framework of a license agreement.

1. Server log files
   [29] You can visit our website without providing any personal information. Each time you access our website, your internet browser transmits usage data, which is stored in log files (server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the amount of data transferred, and the requesting provider. This data is used solely to ensure the smooth operation of our website and to improve our services. This is done in accordance with Article 6 Paragraph 1. SArticle 6(1)(f) GDPR permits the processing of your data for the purposes of our legitimate interests in the accurate presentation of our services, which override your interests in this context. It is not possible to link this data to a specific individual. The data is deleted as soon as it is no longer needed for the purpose for which it was collected. In the case of data collected to provide the website, this is the case when the respective session ends. In the case of data stored in log files, this is the case after a maximum of seven days. Storage beyond this period is possible. In this case, the users' IP addresses are deleted or anonymized so that it is no longer possible to identify the requesting client.
2. Collection, processing and use of personal data
   
   

6.1 when opening a customer account
[30] When you open a customer account, we collect your personal data to the extent specified there. This data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing is based on Article 6(1)(a) GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the lawfulness of the processing carried out based on the consent before its withdrawal. Your customer account will then be deleted. However, statutory retention periods, in particular those under tax and commercial law, continue to apply (see section 8).

6.2 when writing a product review
[31] When you review a product, we collect your personal data (name, email address, comment text) only to the extent that you provide it. This data is processed for the purpose of enabling and displaying reviews. By submitting your review, you consent to the processing of the data you provide. This processing is based on Article 6(1)(a) of the GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the lawfulness of processing based on consent before its withdrawal. Your personal data will then be deleted.

[32] When your review is published, only the name you provided will be published.

6.3 for orders
[33] When you place an order, we collect and use your personal data only to the extent necessary to fulfill and process your order and to handle your inquiries. Providing this data is necessary for entering into a contract. Failure to provide this data will result in the contract not being concluded. Processing is based on Article 6(1)(b) GDPR and is necessary for the performance of a contract with you. Your data will not be shared with third parties without your explicit consent. The only exceptions are our service partners, whom we require for the execution of the contractual relationship, and service providers whom we engage for order processing. In addition to the recipients named in the respective clauses of this privacy policy, these include, for example, recipients in the following categories: shipping providers, payment service providers, inventory management service providers, order processing service providers, web hosts, IT service providers, and dropshipping merchants. In all cases, we strictly adhere to legal requirements. The scope of data transfer is limited to the minimum necessary.

1. Using PayPal
   [34] All PayPal transactions are subject to the PayPal Privacy Statement.
2. Payment by direct debit, credit card or instant bank transfer
   [35] If we provide services in advance, e.g. in the case of a purchase by direct debit, credit card or instant bank transfer, we may obtain a credit report from an external company based on mathematical-statistical procedures to protect our legitimate interests.

[36] For this purpose, we transmit the personal data required for a credit check to an external company and use the information received about the statistical probability of a payment default for a balanced decision on the establishment, execution or termination of the contractual relationship.

[37] The credit report may include probability scores calculated using scientifically recognized mathematical and statistical methods, which incorporate address data, among other factors. Your legitimate interests are protected in accordance with legal regulations.

1. email newsletters and postal advertising
   
   

9.1 Use of the email address for sending newsletters
[38] We use your email address, independently of contract processing, exclusively for our own advertising purposes to send you newsletters, provided you have expressly consented to this. This processing is based on Article 6(1)(a) GDPR with your consent. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the mailing list.

[39] Newsletters are sent using Klaviyo or similar service software. The email addresses of our newsletter recipients and any other data collected in connection with newsletter distribution are stored on Klaviyo's servers. Klaviyo uses this information to send and analyze the newsletters on behalf of dropz Europe GmbH. Furthermore, according to its own information, Klaviyo may use this data to optimize or improve its own services. However, Klaviyo does not use the data of our newsletter recipients to contact them directly or to share it with third parties.

9.2 Use of the email address for sending direct marketing
[40] We use your email address, which we obtained in connection with the sale of goods or services, to send you electronic advertising for our own goods or services that are similar to those you have already purchased from us, unless you have objected to this use. Providing your email address is necessary for the conclusion of the contract. Failure to provide it will result in the contract not being concluded. This processing is based on Article 6(1)(f) GDPR, due to our legitimate interest in direct marketing. You can object to this use of your email address at any time by notifying us. Our contact details for exercising your right to object can be found in the legal notice. You can also use the unsubscribe link provided in the advertising email.There are no costs other than the transmission costs according to the basic tariffs.

[41] The promotional emails are also sent via Klaviyo.

9.3 Postal advertising and your right to object
[42] Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g., to send you interesting offers and information about our products by mail. This serves our legitimate interest in contacting our customers for advertising purposes, which outweighs your interests in accordance with Article 6(1) of the GDPR. SArticle 6(1)(f) GDPR.

1. Cookies, web analytics and remarketing
   
   10.1 Cookies
   [43] Our website uses cookies. Cookies are small text files that are stored in or by the web browser on a user's computer system. When a user visits a website, a cookie can be stored on the user's operating system. This cookie contains a unique string of characters that allows the browser to be uniquely identified when the website is visited again. We use cookies to make our website more user-friendly, effective, and secure. Furthermore, cookies enable our systems to recognize your browser even after you have navigated to a different page and to offer you services. Some features of our website cannot be offered without the use of cookies. For this to work, the browser needs to be recognized even after a page change. We also use cookies on our website to analyze the browsing behavior of our visitors.

[44] Furthermore, we use cookies to subsequently target website visitors with relevant, interest-based advertising on other websites.

[45] The processing is based on Art. 6 (1) lit. f GDPR due to the legitimate interest in the purposes mentioned above.

[46] The data collected from you in this way is pseudonymized through technical measures. Therefore, it is no longer possible to link the data to you personally. The data is not stored together with any other personal data of yours.

[47] You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on point (f) of Article 6(1) of the GDPR.

[48] Cookies are stored on your computer. Therefore, you have full control over their use. By selecting the appropriate technical settings in your internet browser, you can prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been stored can be deleted at any time. However, please note that if you do so, you may not be able to fully utilize all the functions of this website.

10.2 Use of Google Analytics
[49] We use Google Analytics, a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"), on our website. The data processing serves the purpose of analyzing this website and its visitors. To this end, Google, on behalf of the operator of this website, will use the information obtained to evaluate your use of the website, to compile reports on website activity, and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

[50] Google Analytics uses cookies to analyze how you use this website. The information generated by the cookie about your use of this website is generally transmitted to and stored on a Google server in the USA. IP anonymization is activated on this website. This means that your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Your data may be transferred to the USA. The European Commission has issued an adequacy decision for data transfers to the USA. Processing is based on Article 6(1)(f) GDPR, due to the legitimate interest in the needs-based and targeted design of the website. You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on point (f) of Article 6(1) of the GDPR. You can prevent the storage of cookies by selecting the appropriate technical settings in your browser software; however, please note that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting and processing data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing a browser plug-in.

[51] To prevent tracking by Google Analytics across all devices, you can set an opt-out cookie. Opt-out cookies prevent the future collection of your data when you visit this website. You must perform the opt-out on all systems and devices you use for it to be fully effective. Clicking here will set the opt-out cookie: Disable Google Analytics (javascript:gaOptout()).

10.3 Use of the remarketing or "similar audiences" function of Google Inc.
[52] We use the remarketing or "similar audiences" function of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google") on our website. This function serves the purpose of analyzing visitor behavior and visitor interests.

[53] Google uses cookies to analyze website usage, which forms the basis for creating interest-based ads. These cookies record website visits and anonymized data about website usage. No personal data of website visitors is stored. If you subsequently visit another website in the Google Display Network, you will see ads that are highly likely to reflect product and information areas you previously viewed.

[54] Your data may also be transferred to the USA. The European Commission has issued an adequacy decision for data transfers to the USA.

[55] The processing is based on Art. 6 (1) lit. f GDPR due to the legitimate interest in targeting website visitors with advertising by displaying personalized, interest-based advertisements to visitors of the provider's website when they visit other websites in the Google Display Network.

[56] You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on point (f) of Article 6(1) of the GDPR.

[57] You can permanently disable the use of cookies by Google by downloading and installing the provided plug-in.

[58] Alternatively, you can disable the use of third-party cookies by visiting the Network Advertising Initiative's opt-out page and following the further information provided there.

[59] You can find more information about Google Remarketing and the associated data protection declaration at: https://www.google.com/privacy/ads/

10.4 Use of Google Adwords Conversion Tracking
[60] We use the online advertising program "Google AdWords" on our website and, within this framework, conversion tracking (visit action evaluation). Google Conversion Tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). When you click on an ad placed by Google, a conversion tracking cookie is stored on your computer. These cookies have a limited lifespan, do not contain any personally identifiable information, and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page. Each Google AdWords customer receives a different cookie. Therefore, there is no possibility that cookies can be tracked across the websites of AdWords customers.

[61] The information collected using the conversion cookie is used to generate conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive any information that can personally identify users. This processing is based on Article 6(1)(f) GDPR, due to our legitimate interest in targeted advertising and analyzing its effectiveness and efficiency.

[62] You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on point (f) of Article 6(1) of the GDPR.

[63] You can prevent the storage of cookies by selecting the appropriate technical settings in your browser software. However, please note that in this case, you may not be able to fully utilize all the functions of this website. You will then not be included in the conversion tracking statistics. Furthermore, you can deactivate personalized advertising in your Google ad settings. Instructions for this can be found at [link to instructions]. https://support.google.com/ads/answer/2662922?hl=de

[64] Furthermore, you can disable the use of third-party cookies by visiting the Network Advertising Initiative's opt-out page and following the further information provided there.

[65] Further information and Google's privacy policy can be found at: https://www.google.de/policies/privacy/

10.5 Use of Bing Ads (Microsoft Corporation)
[66] This website uses the conversion tracking technology "Bing Ads" from Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Microsoft Bing Ads places a cookie on your computer if you have reached our website via a Microsoft Bing ad. Cookies are small text files that are stored on your computer system. These cookies expire after 180 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Microsoft and we can recognize that the user clicked on the ad and was redirected to this page (conversion page). If personal data is processed in this context, this is done in accordance with Art. 6 para. 1 lit. Pursuant to Article 6(1)(f) of the GDPR, we process your data based on our legitimate interest in effective marketing. The information collected using the conversion cookie is used to generate conversion statistics, i.e., to record how many users reach a conversion page after clicking on an ad. This allows us to see the total number of users who clicked on our ad and were redirected to a page with a conversion tracking tag. However, we do not receive any information that can personally identify users.

[67] Microsoft Corporation, headquartered in the USA, is certified under the US-European data protection agreement "Privacy Shield", which ensures compliance with the level of data protection applicable in the EU.

[68] If you do not wish to participate in tracking, you can easily opt out by disabling the Bing Ads conversion tracking cookie in your browser's user settings. You will then not be included in the conversion tracking statistics. Alternatively, you can use the opt-out page for EU consumers. http://www.youronlinechoices.com/uk/your-ad-choices/ Check if Microsoft advertising cookies are set in your browser and disable them. You can find more information about Microsoft Bing Ads' privacy policy at the following web address: https://privacy.microsoft.com/de-de/privacystatement

10.6. Using Facebook Remarketing
[69] We use the "Custom Audiences" remarketing function of Facebook Inc. (1601) on our website. S. California Ave, Palo Alto, CA 94304, USA; "Facebook").

[70] This function serves the purpose of targeting visitors to the website with interest-related advertising in the social network Facebook.

[71] For this purpose, the Facebook remarketing tag has been implemented on the website. This tag establishes a direct connection to Facebook's servers when you visit the website. This transmits information to Facebook's servers about which of our pages you have visited. Facebook then associates this information with your personal Facebook user account. When you visit the Facebook social network, you will then be shown personalized, interest-based Facebook ads. This processing is based on Article 6(1)(f) GDPR, due to our legitimate interest in the aforementioned purpose.

[72] You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on point (f) of Article 6(1) of the GDPR.

[73] You can find more information about the collection and use of data by Facebook, your rights in this regard and options for protecting your privacy in Facebook's data protection information at https://www.facebook.com/about/privacy/.

1. Tools and plugins
   
   

11.1 Use of the shipping service provider Klaviyo
[74] Emails are sent via the service provider Klaviyo, 225 Franklin St, Boston, MA 02110, USA. Klaviyo uses cookies to link your behavior in our online shop with your personal data if you have subscribed to the dropz Europe GmbH newsletter, are logged into your customer account, or have completed an order in our online shop. The provider is certified under the EU-US Privacy Shield Framework and has therefore committed to complying with EU data protection regulations. You can find Klaviyo's privacy policy at [link to Klaviyo privacy policy]. https://www.klaviyo.com/privacy

1. Links to third-party websites
   [75] Our website may contain links to websites of other providers. Please note that this privacy policy applies exclusively to the website of dropz Europe GmbH. We have no influence over, and do not control, whether other providers comply with applicable data protection regulations.
2. Duration of storage

[76] After completion of the contract, the data will initially be stored for the duration of the warranty period, then taking into account statutory retention periods, in particular tax and commercial law, and then deleted after the period has expired, unless you have consented to further processing and use.

1. rights of the data subject

[77] If the legal requirements are met, you have the following rights under Art. 15 to 20 GDPR: Right to information, to correction, to deletion, to restriction of processing, to data portability.

[78] Furthermore, pursuant to Article 21 (1) GDPR you have the right to object to processing based on Article 6 (1) f GDPR, as well as to processing for direct marketing purposes.

[79] According to Art. 77 GDPR, you have the right to complain to the supervisory authority if you believe that your personal data is not being processed lawfully.

[80] If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, as well as for the revocation of any consent you may have given or objection to a specific use of your data, please contact our company data protection officer mentioned above.